FAQ

WHAT IS ROOANG.COM?

Rooang.com is an online interior design service and home decorating discovery engine. We connect home owners eager to renovate their space or make a completely new design, to our community of the best designers. With Rooang, you can do the design process completely online, virtually at your fingertips.

It’s Easy, Affordable and Entirely Online

Simply discover your interior design style with our Style Quiz. Select and purchase a Rooang Design Package starting at Rp. 2.999.000. There are no additional fees. You will receive a concept board for your space, provide us with your feedback and the designer will send you your final design. Your final design is complete with all the additional information you need to design your space; such as floor plan, product suggestions, and material specifications. Give us a try. We are more than happy to help you fall in love with your home again.

Why choose Rooang over a traditional interior designer?

 

  1. Enjoy the convenience of being able to design your space entirely online.
  2. Access to top designers all across the nation regardless of where you are.
  3. Share your inspiration and feedback without the challenge of scheduling in-person meetings.
  4. Save money with our low-cost design fee and great products that match your budget.
  5. You can have an affordable room makeover design now and not have to allocate a huge budget all at once.

 

What do you mean "Entirely Online?"

 

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean euismod bibendum laoreet. Proin gravida dolor sit amet lacus accumsan et viverra justo commodo. Proin sodales pulvinar tempor. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nam fermentum.

I'm really not tech savvy. Can i still use your site/services?

Absolutely! With our site, it's easy to see your designs, provide feedback and communicate back and forth with your designer. If you ever get stuck, there are real humans here to help you! Email us anytime at (cs@rooang.com), or call us at XXXXXX Monday through Friday from 9am to 6pm.

How does it work?

It is very easy! Take our Style Quiz, answer simple questions, upload a few pictures and provide us with your inspirations from Google Images, Pinterest, Instagram, or other visual sources. Within a couple of days your designer will introduce themselves to you via email. This is a great time to communicate to your designer any challenges you have with your room, or anything else you feel they may want to know.

Your Rooang interior designer will get started working on your room design project. You will receive your intial concept board within 7 working days later. You will have a chance to discuss with and give feedback to your designer to finalize the concept.

Do I interact with my Designer?

Absolutely! You will interact with your interior designer throughout the entire process. You will correspond over email, phone or skype — whatever works best for you!

What does a Rooang Design Package include?

(Display Design package table) space limit is 40 sqm.

Which package should I choose for my project?

We differentiate our design packages based on what the designers deliver to you, and timeline for project completion. Choose the package that works best for your needs.

Where do the designers come from?

It is very easy! Take our Style Quiz, answer simple questions, upload a few pictures and provide us with your inspirations from Google Images, Pinterest, Instagram, or other visual sources. Within a couple of days your designer will introduce themselves to you via email. This is a great time to communicate to your designer any challenges you have with your room, or anything else you feel they may want to know.

How do I request a particular designer?

Feel free to look through our design directory, you’ll be able to click directly on each profile and purchase a room design project from that page. You do not have to select a designer at the point of purchase, you can wait until you have filled out our questionnaire to let us know who you would like to work with. Or, we can choose for you based upon your questionnaire results. Please note, it is not a 100% guarantee that you will work with the designer you select. But we will work to find you the perfect match!

What is the Happiness Guarantee?

We try our best to provide you with a design that you love. If you're not happy with your design boards we will try again based on your feedback. If you still don't receive a design you love we will be happy to refund your money.

What is the best way to contact you if I am experiencing a problem?

We can be reached anytime at +62 XXXXX (phone number) or email us at hello@rooang.com. We respond to voicemail and email 24 hours a day, 7 days a week.

What if I have more than one room or a whole house?

No problem, just email us directly at (hello@rooang.com or Ary Setiadi’s HP) for a quote. We’ve worked on custom projects including coordinating color palettes and design elements across entire homes.

Payment

What happens once I purchase my Room Design Project?

The first step is filling out our questionnaire. Then we’ll match you with a designer or you can select the designer you’d like to work with. If you’re too busy and don’t have time to fill out the questionnaire right away that’s not a problem. We will be here whenever you’re ready to get started.

What payment methods do you accept?

We accept bank transfer (Mandiri, BRI, and BCA), Paypal, Visa, and Mastercard, and Veritrans.

How do I edit my room questionnaire once I have submitted it?

The simplest way to do it is to log in to your account and message your designer directly. If you have any further questions, please email us at hello@rooang.com.

Can I upload images of my room?

Yes. Providing photos of your space will tremendously help our designers get a visual sense of your space. Six to ten images of your space are strongly recommended and we also encourage you upload any inspiration that might be helpful to the designers, i.e. pinterest boards, images or links of design spaces you like or of pieces of furniture you like. Once you purchase your room design project, you can do this easily through our online system.

Can my designer incorporate my existing pieces? Or does the room need to be a clean slate?

Your room does not need to be a clean slate. You can take photos of your room as it is today and tell us which pieces you would like to keep.

Can I see where items can be purchased?

Yes, we provide you with a shopping list / supplier list in your final design plan.

What stores will the products be coming from? Can I request certain stores?

We work with retailers and vendors nationwide, many of which you may already know and some that supply directly to your designers. Please let your designer know what stores or supplier you like best and your designer will do her best to accommodate specific requests.

I am not sure I want a makeover, what else does your site offer?

Rooang is not just a makeover web site, but we are all about accessible and affordable home design. If you’re uncertain if a makeover is right please take advantage of our other sections. We offer educational and inspiring blog content, a complementary design quiz, and curated product finds. Our weekly email will keep you posted on upcoming celebrity designers, trending design tips, and sweepstakes.

Where do I manage my account?

Please to your account and then you can edit your account over there.

What if I forgot my login password? Can I get a new one?

Yes you can, Please click here to reset your password

Can I leave my suggestion and critics about Rooang?

Absolutely! We want you to have the best experience possible and we will go above and beyond to ensure you love your final board. If you have specific problems or suggestions, please don’t hesitate to share them with us. We welcome all constructive criticism --as well as positive accolades! Either email your designer or email us at hello@rooang.com.

I live outside Indonesia, can Rooang design my space?

No problem but please let your designer know at the beginning of the process so they can source from the correct retailers. Additional shipping charges may apply to Indonesia-based retailers that ship overseas.

How do I request a refund for my project?

We want you to love your designs and your new space. If at any point you are not satisfied, let us know at hello@rooang.com and we will work with you to rectify your experience.